The disconnect that most MSPs have is the belief that their customers need them to babysit and navigate them through the complexities of technology. Yes, they may have up until about a year ago. Today, technology and its navigation are surpassing even the most forward-thinking expectations.
All organizations on journeys towards relevance will experience this unconscious incompetence. However, all leaders choose to either ensure accountability or ignore it. It is also important that consequences are embedded in accountability.
ray stasieczko
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